Before you call
Most calls are one of four things: a lockout, a rekey, a closer or exit device that no longer latches, or a request to see hardware before buying it. Lockouts go to the phone. Hardware decisions are easier in the showroom.
Showroom access and pets
The showroom is not wheelchair accessible. If you need assistance, call (202) 900-5625 or email capitolsentinel@gmail.com before your visit and we will be glad to help. We can also come to you.
Pets may come in with you. We keep treats and a bowl of water for you and your pet.
Can I see the hardware in person before I book?
Yes. Come by the showroom and look at the hardware in person before you book a planned visit.
Does the grand opening discount cover a planned visit?
For a planned visit, one tier applies, 20, 15, or 10 percent, only when the offer-terms page matches the scope. One offer per job. See the offer-terms page for the full list, valid through December 31, 2026.
How do I reach the shop?
For a planned visit, call (202) 900-5625 or email capitolsentinel@gmail.com. Directions and hours are on the contact page.
What should I bring?
For a planned visit, bring photos of the opening and a phone number that reaches you. Showroom hours and the 24-hour emergency line are different, and Monday visits are by appointment.
Is the showroom wheelchair accessible?
No. The showroom entrance is not wheelchair accessible. If you need assistance, call (202) 900-5625 or email capitolsentinel@gmail.com before your visit. We will be glad to help. We can also come to you and bring the service to you.
Are pets allowed?
Pets are welcome in the showroom. We keep treats and water for you and your pet.